If we detect potential fraud, you may receive an inquiry from us
regarding your account and card. In certain circumstances, we may block
the card until we are able to confirm that the activity is not
fraudulent or until we can re-issue the card. We will take these
actions to protect your accounts.
This added fraud protection
feature is provided at no cost to you and does not affect the way your
card transactions are processed. These are precautionary measures
designed to protect you and us.
If you will be traveling this
summer, please ensure that we have updated contact information for you,
as well as let us know your plans ahead of time, so that we may monitor
your accounts effectively. By doing so, we can maintain the highest
level of fraud protection for you and the Credit Union while also
preserving the level of convenience you have come to expect from your
Credit Union Credit or Debit Card.
We also highly recommend
that you travel with the following telephone numbers for situations
where you believe your card has been blocked in error:
- 24x7 Credit Card Security Department: 1-888-918-7313
- 24x7 Debit Card Security Department: 1-888-241-2440
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