Digital Banking

Frequently Asked Questions

Digital Banking has arrived and we hope that you will find it to be highly convenient and easy to use!

Conversion Questions

• Q: When will digital banking be available?
  

  A:  Our Digital Banking transition began on the evening of Friday, November 8, 2019 at 6:00 pm EST and went live at 6:00 am EST on Sunday, November 10, 2019.

• Q: Why cant I download/update to the new Digital Banking App?
  

  A:  If you are experiencing problems updating the BFSFCU Mobile® app, be sure to first delete any previously installed versions on your device. Then, download the latest version and begin enjoying your new Digital Banking experience. 

  You will also need a compatible mobile device with a recent version of the operating system for Apple iPhone and Android devices. Note that for information security reasons, older devices that are unable to support recent operating system versions are periodically removed from the list of supported devices. Please click the link below to view the list of currently supported mobile devices.

  Digital Banking App Supported Devices List

• Q: When I try to log in, why do I keep coming back to the homepage?
  

  A: Please double check to make sure your User ID and password are correct. If you continue to experience issues logging in please contact us at 202-212-6400.

• Q: Why has BFSFCU changed to a new Digital Banking system?
  

  A: Digital Banking will allow our members to access the same e-services across all devices. Just about everything you can currently do on the desktop is now available on the mobile app or tablet. Digital Banking also offers enhanced functionality such as new alerts, improved budgeting tools, and a more user-friendly member experience.

• Q: Do I have to re-enroll to digital banking if I am already a user?
  

  A: No, If you are an existing user you'll  just need use your existing credentials to log in and follow the subsequent steps to access digital banking. As part of the security enhancements with this upgrade, you will have to reset your password and your security questions the first time you log in and follow the subsequent steps as directed.

  Learn about your first login experience

• Q: Is there a specific timeframe in which I have to log in for the first time?
  

  A: You have up to 60 days to log in to Digital Banking using your existing credentials. After those 60 days have passed, you will have to visit a branch or call us at 202-212-6400 for assistance with enrollment.

• Q: Has my User Name and Password Changed?
  

  A: As long as you access Digital Banking within the first 60 days, your User Name and Password as previously established from Online Banking won’t change, however you will be asked to create a new password.  After those 60 days have passed, you will have to visit a branch or call us at 202-212-6400 for assistance with enrollment.

• Q: Will my alerts still work?
  

  A: Alerts from Online Banking have not been transferred to Digital Banking.  You will have to reset your balance, transaction, and other account alerts and notifications. You'll see that we now offer many more options and alerts! Debit and Credit Card alerts,  are available from our BFSFCU Cards App.

  Learn more about alerts

• Q: What if I am not currently a Digital Banking user?
  

  A: Call us at 202-212-6400 to obtain your unique PIN needed for enrollment. Go to BFSFCU.org and click enroll underneath the login fields begin your enrollment.

• Q: How can I submit travel plans?
  

  A: You can now submit your travel plans in real time for both your Debit and Credit cards through our BFSFCU Cards App, available from the App Store and Google Play. This app functions independently from Digital Banking. 

Account Services

• Q: Will I need to reset my accounts in Quicken, Mint, etc.?
  

  A: Yes, once you complete the login process for the first time you will need to log in to your third-party application and set up your accounts again with your new credentials.  

  Learn more

• Q: Why can't I connect my accounts to Quicken/Quickbooks on a Mac?
  

  A: Please refer to our troubleshooting guide for Mac here. If you continue to experience issues please contact us at [email protected] or call 202-212-6400. 

• Q: Why can't I connect my accounts to Quicken/Quickbooks on Windows?
  

  A: Please refer to our troubleshooting guide for Windows here. If you continue to experience issues please contact us at [email protected] or call 202-212-6400. 

• Q: Why do I see additional accounts within Digital Banking?
  

  A: One of the advantages of our new Digital Banking system is the ability for you to view any account you have the authority to see and perform transactions. It’s one of the many new features of our Digital Banking to help you manage your accounts more seamlessly.

• Q: Can I order checks through the Digital Banking app?
  

  A: Mobile check ordering is not available at this time. However, it is in our roadmap for future updates. To order checks from Digital Banking please log in through your browser.

• Q: Will the same alerts be available in the new Digital Banking system?
  

  A: Yes, and now there are also new alert options for more transaction types such as:

  • Account-to-Account Transfers
  • Loan Payments
  • Share Certificates
  • Fee Charges
  • Loan Payment Reminders

  Learn more about alerts

• Q: Will I have to re-enroll for eStatements?
  

  A: No, this will not be necessary. 

• Q: Will I still have access to 36 months of eStatements?
  

  A: Yes, you will.

• Q: Will I still be able to order checks through Digital Banking?
  

    A: Yes, to order checks from Digital Banking please log in through your browser.

• Q: Will I have access to my credit and debit card(s) information within Digital Banking? And in the app?
  

  A: Yes, you will.  And if you haven’t already done so, you may wish to download our BFSFCU Cards App for additional features such as debit and credit card management and controls, to set real time travel plans, and customizable alerts. 

  Learn more about our BFSFCU Cards App

• Q: How much of my account transaction history will be present in the new system?
  

  A: You will have access to view 18 months of share account transaction and 24 months of loan account history.

• Q: Will I have to change any of my settings in the current Spending Tool?
  

  A: In Digital Banking the new spending tool is called a Budgeting tool.  In the new Budgeting tool, you will need to set up your accounts again. 

  Learn More

• Q: Will I have access to my Member Rewards?
  

  A: Yes, you will have access to your member rewards through the profile menu in both desktop and mobile.

• Q: What about my account nicknames?
  

  A: The account nicknames you had established within Online Banking will have been carried over to Digital Banking and will also be shown on your monthly account statements. 

• Q: Will I be able to hide and unhide my accounts?
  

  A: Digital Banking does not support this feature.

Transfers & Payments

• Q: Have my account to account transfers and loan payments scheduled still taken place?
  

  A: Yes, your scheduled account to account and loan payments will have proceeded as usual. 

• Q: Will my future-dated scheduled member to member transfers still take place and remain active?
  

  A: All future scheduled member to member transfers need to be re-established from the Transfers & Payments menu.

• Q: Is my BillPayer history and biller information still available?
  

  A: Yes, your bill pay history and biller information have been maintained and are available in Digital Banking.

• Q: Is my eWire history and beneficiary information still available?
  

  A: Yes, your eWire history and beneficiary information have been maintained and are available in Digital Banking.

• Q: I am a PopMoney user currently. Is Zelle^® replacing PopMoney?
  

  A: Yes, Zelle will be replacing PopMoney as our Person-to-Person money transfer service. For frequently asked questions about Zelle, please go here. 

  Learn more about Zelle