COVID-19 Response - Update as of July 10, 2020

Our Express Branch and Lending Center at 1725 I Street are open to serve you in person from 9:00 AM to 2:00 PM, Monday through Friday.

Appointments are required and can be scheduled online. All other branch lobbies remain temporarily closed until further notice.

For the latest information about our operations and measures we are taking, please visit our COVID-19 Response page.

Contact Us

Please note that, due to COVID-19, high call volumes during this time can impact telephone wait times.

 

Telephone

To reach us by telephone, 24x7, please call (202) 212-6400 or (800) 923-7328 (toll-free from U.S. & Canada).

If you are calling from outside the U.S., you may be able to use an international toll-free number.

Members Who Utilize A Telecommunications Device

You may contact us with the assistance of a Communication Assistant.  Dial 711 and provide our telephone number.

Foreign Exchange, Member Rewards, and BillPayer

  • Foreign Exchange Office: (202) 212-6440
  • Member Rewards Customer Service (9:00AM - 8:00PM, EST): (877) 203-9460
  • BillPayer Customer Support (24 hours): (844) 596-1165

Need to send us a message about your accounts?

Please log in to Digital Banking and use our Secure Messaging System in order to best protect your account information.

Interested in Sharing Feedback with the Credit Union’s Management Team?

Please contact us through the links below: