Issue 2: Duplicate Accounts After Reconnecting
|Symptoms You Can Use to Identify the Issue||Transactions are downloading into the wrong account.|
|Fix the Issue||1. First, open the account register for the incorrectly linked account.
2. If the transactions have not yet been accepted into the register in QuickBooks, delete them in the Online Banking Center. Then, deactivate the account. If the transactions have not yet been accepted into the register in Quicken, delete the transactions.
3. If the transactions have already been added to the register in Quicken or QuickBooks, restore a backup.
4. Finally, repeat the reconnection steps. Be sure you link to the correct account when reconnecting.
|Quicken Knowledge Base Articles
Handling Transactions in the Wrong Account