COVID-19 Response

For the latest information about our operations and measures we are taking, please visit our COVID-19 Response page.

Privacy

Privacy Policy

Read the Privacy Notice

Bank-Fund Staff Federal Credit Union (BFSFCU) recognizes its responsibility to protect the privacy of personal, nonpublic information our members provide regarding their financial transactions with us. BFSFCU will take all necessary steps to safeguard sensitive information that has been entrusted to us by our members. The purpose of this statement is to set forth the guidelines under which such information may be shared with third parties. It is the intent of BFSFCU to abide by all applicable laws and regulations governing the privacy of member information.

What does BFSFCU do with your personal information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security Number and account balances.
  • Credit history and payment history.
  • Account transactions and checking account information.

When you are no longer our member, we continue to share your information as described in the Privacy Notice.

Reasons we can share your personal information Does BFSFCU share? Can you limit this sharing?

For our everyday business purposes — Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus YES NO

For our marketing purposes — To offer our products and services to you YES NO

For joint marketing with other financial companies YES NO

For our affiliates’ everyday business purposes — Information about your transactions and experiences NO WE DO NOT SHARE

For our affiliates to market to you NO WE DO NOT SHARE

For nonaffiliates to market to you NO WE DO NOT SHARE


How we protect your personal information

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. Access to information is limited to those employees who have a need to know.

How we collect your personal information

We collect your personal information, for example, when you:

  •  Apply for membership
  • Open an account
  • Apply for a loan
  • Use your credit or debit card

We also collect your information from others, such as credit bureaus.

Why can't I limit the information you share?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes — information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

Information Regarding Biometric Data

What is Biometric Data?

Biometric Data is a way to measure physical behaviors and characteristics of a person to verify their identity. Once measured, the biometric data is stored, compared, and matched in a database for identity verification. There are various means by which a person can be uniquely identified by evaluating one or more distinguishing biological traits, such as fingerprints, hand or facial patterns, and voice characteristics.

What biometric data do we collect and how do we use it?

BFSFCU does not share or sell biometric data. BFSFCU does not use biometric data for marketing purposes.

BFSFCU may collect voice characteristics to identify and authenticate you on phone calls. This service is used to improve the member experience and provide increased fraud detection and prevention measures.

BFSFCU only collects and uses this information with your consent when you call us and you have the ability to opt out at any time. For more information regarding this service please see the BFSFCU Voice ID page.

Information Regarding Cookies

What are cookies?

A computer “cookie” is a term for a packet of data that a computer receives, then sends back without changing or altering it.

Cookies store information, such as the device you are using or your login information, on your hard drive or browser so a website can recognize that you are a returning visitor. Cookies make it easier for you to maintain your preferences on a website.

Why do we use cookies?

BFSFCU uses cookies to enhance your browsing experience, analyze traffic, personalize content, and support the marketing of our services. 

BFSFCU does not sell personal data through cookies or any other means.

What cookies do we use?

  • Strictly Necessary Cookies:  These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
  • Functional Cookies:  These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

  • Targeting Cookies:  These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

How can you manage your cookie preferences?

Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking cookies may impact your user experience on BFSFCU.org and Digital Banking; not all features may be available if cookies are blocked.

A popup banner will appear upon visiting our site. By clicking “Accept All Cookies”, you indicate your acceptance of these cookies and privacy policy. You can view or change your cookies settings by clicking “Cookie Settings”.

Your preferences will be saved for future visits. You can opt-out of each cookie category (except Strictly Necessary cookies) by clicking on the ‘cookie settings’ button below:

Additionally, most browsers allow you to refuse to accept cookies and to delete cookies.  Consult your browser help menu for instructions on how to clear, enable, and manage cookies.

BFSFCU Cards App

BFSFCU Cards App periodically collects, transmits, and uses geolocation information for enabling features that prevent fraudulent card use and alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the BFSFCU Cards App is being used or not at all, depending on the End User’s selection. The End User can change his/her/their location permissions at any time in their device settings.